• Introduction
    • Your privacy is important to us. This Privacy Notice informs you how and why we process your personal data, and the legal basis of our processing. We will only process your personal data as set out in this Privacy Notice. This Privacy Notice should be read in conjunction with Power-MI Software as a Service Agreement.

      Please note that Power-MI is a B2B Software as a Service targeted at businesses (Clients). During the course of delivering our service, we collect some personal data of natural persons within our Client’s organisation. Where our Service is made available to you by a Power-MI account holder (ex your Employer organisation or a Service Provider) through email invitation to join Power-MI, such ‘Host account holder’ will have a certain level of control over the data that you can view on their Power-MI account. This control may enable the Host account holder to add you to their team or remove you from their account. Power-MI will not be held responsible for the actions of such a Host account holder. If a Host account holder has restricted your access to any information on Power-MI system, such access related queries should be directed to that Host account holder.

      Please note that in order to invite a user to join the Power-MI platform, the existing account holder is required to provide Power-MI with the invitee’s first name, last name and work email address. Power-MI only acts as a ‘Processor’ when sending invitations to join Power-MI on behalf of our Clients who are the ‘controller’ of such personal data.

      We believe in the principle of data minimisation which is why we only collect the personal data that is necessary for us to deliver our Service. This Privacy Notice covers the personal data we process for all different data subject categories, and you may either fall in one or more of these categories. If you do not wish to read the entire Privacy Notice, you can view the table of content to see which data subject category you would like to learn about and visit the relevant sections of this Privacy Notice. If something is unclear, please feel free to contact us, and we will be happy to answer any questions relating to this Privacy Notice.

    • Scope of this Privacy Notice
    • This Privacy Notice only applies to the processing of personal data for which the Company is the Data Controller. This Privacy Notice should be read by natural persons who fall within the following data subject categories:

      • Service Provider

        Data subjects who register an account as “Condition Monitoring Service” on the Website.

      • Maintenance Department or Plant Operator

        Data subjects with an “Industrial or Manufacturing” account on​ power-mi.com. This includes maintenance departments/plant operators whose accounts are linked to service providers as well as those who register an account directly on the Website.

      • Team Members of Service Provider and Maintenance Department

        Data subjects who arrive/join Power-MI by following an email invitation link sent through the Website by Service Providers or Maintenance Departments/Plant Operators with existing Power-MI account.

      • Website Visitor

        Data subjects who browse the Website.

      • Landing Page Visitor

        Data subjects who arrive at any Power-MI landing pages.

    • Definition
    • For this Privacy Notice the following words shall have the meaning as defined in Article 4 of General Data Protection Regulation as stated below:

      “Controller” The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

      “Personal Data” Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

      “Processing”​ Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

      “Processor”​ A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

    • Maintenance Intelligence LLC as Data Controller
    • Maintenance Intelligence LLC is the data controller for any personal data that we process for the data subject categories listed in section 2 of this Privacy Notice. If you have any questions or comments, you can contact the data controller at:

      Maintenance Intelligence LLC
      18501 Pines Blvd, Suite 3006
      Pembroke Pines, FL 33029
      United States
      +1 954-374-4100
      contact@power-mi.com

    • How we obtain your personal data
    • We obtain personal data during the course of our business as outlined below:

      • Service Provider
      • Data subjects in the ‘Service Provider’ category provide us with three types of personal data:

        • When Service Provider creates a free trial account on the Website, they provide us with their personal data such as their first name, last name and work email address (“​Free Account Data​”).

        • When Service Provider subscribes for a paid account, they provide us with their personal data such as their full name, email address, billing address and VAT (“​Paid Account Data​”).

        • When Service Provider send us enquiries or support requests through email or the contact form on our Website, they provide us with their personal data such as their full name, email address, job title and content of their message (“​Support & Enquiries Data​”).

      • Maintenance Department or Plant Operator
      • We receive the following personal data about the Maintenance Department or Plant Operator account holders on Power-MI through the following sources:

        • When a Maintenance Department or Plant Operator is invited by a Service Provider to join Power-MI platform, such Maintenance Department or Plant Operator (“invitee”) can create a free account which is linked to the Host account. To send the invitation, Service Provider provide Power-MI with the personal data for the invitee which includes invitee’s first name, last name and email address (“​Free Linked Account Data​”).

        • When Maintenance Department or Plant Operators register for a paid account on Power-MI, they provide us with their personal data such as their full name, email address, and billing address (“​Paid Account Data​”).

        • When Maintenance Department or Plant Operator send us enquiries or support requests through email or the contact form on our Website, they provide us with their personal data such as their name, their email address, their job title and content of their message (“​Support & Enquiries Data​”).

      • Team Members of Service Providers or Plant Operators
      • We receive the following personal data when Service Providers and Maintenance Department/Plant Operators (Registered Users) invite their Team Members to join Power-MI platform:

        • When a team member of a registered user is invited to join Power-MI, the Company receives some basic personal data for that team member from the registered user such as the team member’s first name, last name and email address (“​Service Data​”).

        • When such team member send us enquiries or support requests through email or the contact form on our Website, they provide us with their personal data such as their full name, email address, job title and content of their message (“​Support & Enquiries Data​”).

      • Website Visitors
      • When someone visits our website, we process two types of personal data:

        • Personal data we collect when the Website Visitor contacts us through the contact form on our website which includes their full name, email address, company name, work phone number and country (“ Contact Form Website Data ”).

        • Data we collect when the Website Visitor browses our website which includes information about the pages they visit as well as the date and time of their visit (“​Browsing Data​”).

      • Landing Page Visitors
      • From time to time we create marketing campaigns during which we create landing pages that offer informative content in exchange for some personal data from data subjects. Depending on the specific campaign data subjects can voluntarily provide us personal data such as their first name, last name and email address (“​Contact Form Landing Page Data​”).

    • Why we process your personal data and legal basis
    • We process the personal data of data subjects in the following categories:

      • Service Provider
      • We process the personal data about our Service Provider for:

        • Purpose of processing ‘Free Account Data’

          • To create a user account

          • To provide a customised interface for registered users

          • To show application features applicable to company type

          • To communicate with registered users as and when needed

          Our legal basis for the processing this personal data is the performance of our contract.

        • Purpose of processing ‘Paid Account Data’

          • To create a user account

          • To provide a customised interface for registered users

          • To show application features applicable to company type

          • To communicate with registered users as and when needed

          • To bill registered user the subscription fee

          Our legal basis for the processing this personal data is the performance of our contract.

        • Purpose of processing ‘Support & Enquiries Data’

          • To respond to any support requests and as enquiries

          • To communicate with registered users as and when needed

          Our legal basis for processing this personal data is our legitimate interest.

      • Maintenance Departments or Plant Operators
      • We process the personal data about the Maintenance Department or Plant Operator account holders for:

        • Purpose of processing ‘Free Linked Account Data’

          • To send the invited Maintenance Department/Plant Operator an invitation link to join Power-MI

          • To create a user account linked to Service Provider account

          • To enable collaboration/information sharing inside the Power-MI account

          • To communicate with registered users as and when needed

          Our legal basis for the processing this personal data is the performance of our contract and our legitimate interest.

        • Purpose of processing ‘Paid Account Data’

          • To create a user account

          • To provide a customised interface for registered users

          • To show application features applicable to company type

          • To communicate with registered users as and when needed

          • To bill registered user the subscription fee

          Our legal basis for the processing this personal data is the performance of our Contract.

        • Purpose of processing ‘Support & Enquiries Data’

          • To respond to any support requests and as enquiries

          • To communicate with registered users as and when needed

          Our legal basis for processing this personal data is our legitimate interest.

      • Team Members of Service Providers or Plant Operators
      • We process the personal data about Team Members of Service Providers or Maintenance Department/Plant Operator for:

        • Purpose of processing ‘Service Data’

          • To send the invitation link to the Team Member to join Power-MI

          • To create a user account for the Team Member

          • To show relevant information inside the Power-MI account

          • To enable Power-MI users to collaborate with their team members by inviting a team member to the Power-MI platform

          • To communicate with the user as and when needed

          Our legal basis for the processing this personal data is the performance of our contract and legitimate interest.

        • Purpose of processing ‘Support & Enquiries Data’

          • To respond to any support requests and as enquiries

          • To communicate with registered users as and when needed

          Our legal basis for processing this personal data is our legitimate interest.

      • Website Visitors
      • We process the personal data about Website Visitors for:

        • The purpose of processing ‘Contact Form Website Data’

          • To market our services and capture new leads

          • To respond to any enquiries and follow-up

          Our legal basis for processing this personal data is our legitimate interest.

        • The purpose of processing ‘Browsing Data’

          • To improve our Website and Services

          Our legal basis for processing this personal data is our legitimate interest.

      • Landing Page Visitors
      • We process the personal data about Landing Page Visitors for:

        • The purpose of processing ‘Contact Form Website Data’

          • To market our services and capture new leads

          • To respond to any enquiries and follow-up

          Our legal basis for processing this personal data is our legitimate interest.

    • Disclosure and International Transfer of data
    • We will not sell or rent any personal data that we hold to any third-party for marketing purposes. We may share your personal data with persons and entities specified below under the following circumstances:

      • Our Employees

        Our employees may have access to your personal data including your full name, email address and company name during the course of delivering our Service to you.

      • Our Consultants and Advisers

        We may be assisted by consultants, advisers and analysts who assist us in delivering our Services to you. Wherever we engage any third-party to assist us with our Services, we do so after entering into suitable confidentiality agreements with them to ensure your personal data is not used for anything other than purposes specified in this Privacy Notice.

      • Analytics and Marketing Services

        We use third-party analytics and marketing tools that process our users’ data on our behalf. We currently use the following third-party services:

        • Google Analytics

          We use Google analytics services to improve our understanding of how our users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device to evaluate your use of our Website. We use Google Analytics with IP anonymisation enabled. We do not use the analytics tools in a way that will identify you. All information collected from you is stored on Google servers located in the U.S. in accordance with EU-US Privacy Shield. You can learn more about how Google processes your personal information at this​link.

          You can stop these cookies from being stored on your computer by installing the browser plug-in available​here.

        • Facebook Remarketing

          Facebook remarketing service is owned and operated by Facebook, Inc. Facebook Remarketing Service enables us to retarget ads to users who have previously visited our Website.

          We also use Facebook to analyse how our Facebook ads are performing. All data is anonymous, and we do not receive any personal data from Facebook Inc. Although Facebook Inc does not disclose your personal data to us, this information is still stored and processed by Facebook Inc and may be used by them, in accordance with their​Privacy Policy.

        Our legal basis for this processing is our legitimate interest which is not overridden by data subject rights.

      • Other Processors

        Your personal data may be processed outside the European Economic Area by our data processors on our behalf. We currently use the following data processors:

        • Pantheon.io

          Our hosting service provider processes personal data of our users on our behalf which includes service data, free account data/linked account data as well as paid account data for Service Providers, Maintenance Departments/Plant Operators and Team Members of these user types.

          Data Transferred to the United States of America
          Legal basis of Processing: Contract
          Privacy Compliance: EU-U.S. Privacy Shield Framework.

        • Ontraport

          When you voluntarily provide your personal information through the contact forms on our landing pages or in exchange for downloadable content offered during marketing campaigns your personal data is processed on our behalf by Ontraport, and it is subject to this Privacy Notice.

          Data Transferred to the United States of America
          Legal basis: Contract
          Privacy Compliance: EU-U.S. Privacy Shield Framework.

        • Authorize.Net

          We work with Authorize.Net to process the online subscriptions you make when you subscribe to our paid plan. Authorize.Net will process your personal data. Please refer to their privacy policy to learn more about how they use your personal data.

          Data Transferred to the United States of America, Singapore, Australia and other parts of the world
          Legal basis: Contract
          Privacy Compliance: EU-U.S. Privacy Shield Framework and Binding Corporate Rules

      • Mergers and Acquisitions

        If in future we undergo any merger or acquisition, we may transfer personal data of our users to the new entity as a result of such transaction. Any such commercial transaction will not have any negative impact on your data rights as provided under this Privacy Notice.

      • Compliance with the laws

        We may disclose your personal information to comply with a law or upon requests from any government authority or other regulatory bodies.

      Maintenance Intelligence LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. We will not transfer your Personal Data to an organisation or a country unless there are adequate controls in place including the security of your personal data.

    • How long we keep your personal data?
    • By default we will not retain your personal data longer than required for our business purposes as specified hereunder:

      Categories of Personal DataRetention Period
      Free Account DataThree months after the end of your free trial period
      Paid Account DataTwo years after account termination
      Free Linked Account DataSix months after termination of primary user account unless the free linked account is upgraded to a paid account
      Service DataOne year after termination of the account
      Contact Form Website DataSix months from the date of last communication unless the data subject registers for a user account
      Contact Form Landing Page DataSix months after the receipt of data unless the data subject registers for a user account
      Support and Enquiries DataOne year from the date of the resolution of the support request. We will anonymise this data after the lapse of 1 year period to keep any relevant information for technical analysis purposes

      Please note that we may be required to retain your personal data longer than the aforementioned retention periods if it is required to establish or defend our legal rights or to comply with any other legal obligations.

    • We use Cookies
    • We use cookies to optimise our Website. Cookies are small files that contain data that we use to identify you as a unique user. We send cookies to your browser from our website. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. If you decide to decline cookies from our Website, you may not be able to use some parts of our Service. For more information on cookies, please visit our Cookie Policy.

    • Security
    • We strive to keep all your Personal Information secure. When you provide any sensitive data through our website such as your credit card number for subscription payment, we encrypt the transmission of that data using secure socket layer technology.
      We use all commercially viable safeguards and industry best practices to protect your personal data. However, our website and platform are built upon various other software components that may have security vulnerabilities that we are unaware of, which is why we are unable to offer any guarantees of its security. In the event of any data breach that impacts your personal data that we process, we will promptly notify all affected data subjects by sending email to the email address that you provided to us during account set-up or as otherwise required by law.

    • Your Rights
    • Individuals who are in EEA have certain rights concerning their personal data processed by Power-MI. If you are in EEA at the time your data is being processed you can exercise the following rights:

      • Right to access your data and data portability
      • You can request access to the personal data that we have about you. We will provide the personal data record to you in a portable format. Please note that you will be required to sign into your Power-MI account to submit your request. We reserve the right to request you to provide us with additional information to verify your identity before sending you any personal data we hold.

      • Right to rectification or erasure of your data
      • Request rectification of any inaccurate/incomplete personal data or request that we delete your personal data. Please note that wherever possible we will allow you to rectify any inaccurate or incomplete personal data by logging into your Power-MI account. However, if you are unable to rectify any personal data yourself, you can submit your request by logging into your Power-MI account. We reserve the right to request you to provide us with additional information before making any changes to your personal data or deleting any personal data.

      • Right to object to processing
      • You have the right to object to Power-MI processing your personal data for marketing purposes such as from sending you any marketing material. We only send marketing material to our Users in the EEA with their express consent that is granted by opting into receiving our newsletters and similar marketing material. You can easily withdraw your consent by clicking the unsubscribe link at the bottom of our marketing email. If you are a Power-MI account holder, you will continue receiving any relevant policy updates, notices and other system related emails for the entire duration that your account is active even after you unsubscribe from receiving our marketing emails.

      • Right to lodge a complaint
      • If you believe that we are not in compliance with our data protection obligations, you have the right to complain to your local supervisory authority. You can find your local supervisory authority here.

    • ‘Do Not Track’ (DNT)
    • If you are a California resident, we would like to notify you that we currently do not respond to any DNT signals.

    • Links to Third-Party Websites
    • Our Website may contain links to third party websites that are not owned or operated by us. Should you decide to click on any such third party links, you will be directed to such third party website. These third-party sites have their Terms and Privacy Policies, and we encourage you to review their Terms and Privacy Policy before using their site or any services offered by them. We cannot be held responsible for any content made available by these third-party sites or their practices. Your access and use these sites solely at your own risk.

    • Children’s Privacy
    • Our Website is not addressed at anyone under the age of sixteen (16) years ("Children"). If you are the parent or legal guardian of a Child who you believe has provided us with his/her personally identifiable information, please contact us.

    • Changes to this Privacy Notice
    • We may modify and update this Privacy Notice at any time at our sole discretion. In the event we modify this Privacy Notice, we will inform you by changing the last updated date on the top. You are advised to review this Privacy Notice regularly to keep yourself informed. Please take note that any changes will be effective when posted on this page.

    • Contact Us
    • If you have any questions about our privacy practices or this privacy notice, you can contact us either through the contact page on our website or at:

      Maintenance Intelligence LLC
      18501 Pines Blvd, Suite 3006
      Pembroke Pines, FL 33029
      United States
      +1 954-374-4100
      contact@power-mi.com